Taking a screenshot

A picture of the error or screen state usually tells the help desk far more than typing it out. Here are the fastest ways to send us one.

Easiest: Snipping Tool

1. Press the Windows key + Shift + S at the same time.
2. The screen dims and a small toolbar appears at the top. Click and drag to box the area you want to capture.
3. The image is now on your clipboard. A small thumbnail appears in the bottom-right; click it to edit or save.
4. To send it: open your email reply to support, click in the body, press Ctrl + V to paste.

Whole screen at once

1. Press the Print Screen key (sometimes “PrtScn” or “PrtSc”). The whole screen is captured to the clipboard.
2. Open your email reply, click in the body, press Ctrl + V.

From a phone or tablet

• iPhone/iPad: press the side button + the volume-up button at the same time.
• Android: press the power button + volume-down button at the same time.
• The screenshot saves to Photos / Gallery. From there, share via email to support@techforseniorliving.com.

Tips for the help desk

• Capture the entire window, not just a tiny part — we often need to see what’s around the error.
• Include the time on the screen if visible — helps us correlate with monitoring logs.
• Don’t worry about resident or health information showing in the screenshot — we have a signed agreement covering that data and treat everything you send as confidential.

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Content source: existing tdsis-docs helpdesk SOP, curated for the public help center. No changes to substance — reformatted to Starlight markdown and brand tokens only. Pinned rather than filed under a category tile because it’s referenced from nearly every other article.